Dear Nicole,
Thank you for sharing your feedback about your recent experience in Bruges. We appreciate your kind words about Nathan's demeanor and acknowledge your concerns regarding his performance as a tour guide. We apologize for any disappointment or inconvenience you experienced.
We understand the importance of having knowledgeable and engaging guides who can provide a memorable experience. We strive to ensure that all our guides are well-versed in their respective fields and have the ability to captivate and educate our guests throughout the tour.
We take your feedback seriously and will thoroughly assess Nathan's performance to identify areas where improvements can be made. We want to assure you that we value your feedback and are committed to providing a high-quality experience for all our guests.
If you have any specific details or suggestions regarding how we can enhance our tour guide's performance or make the experience more enjoyable, we would greatly appreciate your input. Your feedback will help us refine our services and ensure that future tours in Bruges are nothing short of exceptional.
We apologize if Nathan's performance fell short of your expectations, and we appreciate your understanding and patience. We strive to continuously improve, and we will take your comments into account as we work on enhancing our tours.
If there is anything else we can do to address your concerns or if you have any further feedback to share, please do not hesitate to reach out to our customer service team at info@withlocals.com. We are here to assist you and ensure your satisfaction.
Thank you again for your feedback, and we hope to have the opportunity to provide you with an outstanding tour experience in the future.
Best regards,
Withlocals team