Thank you for your review Thomas, but you know this is NOT true. First of all, we were there on time by 12:45 PM and you didn't arrive until 1:25 PM. Your fishing trip was scheduled for 1:30 PM on your ticket it says this time as well, which this is the time we departed from the dock. We exited the marina by 1:40 PM because it takes 10 minutes to head out the marina because all boats have to go slow inside the marina boat entrance and exit. We purchased the fishing licenses for you and we have proof of purchase for these licenses. You just didn't want to pay the fishing licenses when it clearly says on the online listing under excluded. It clearly says customer is responsible for paying the fishing licenses. No one told you to not worry about the fishing licenses because everyone knows the fishing licenses is a requirement in order to go fishing. The fishing captain and the crew were very attentive and did talk with you when it was possible because that day it was windy and ocean conditions were not good so they were more focused on driving the boat and looking for fish trying to catch you some fish! The crew did everything they could to catch you fish, but this day and time the fish were not biting. We do are very best all the time, but we never, and cannot guarantee anyone catching fish....that's why it's called fishing! The crew does not use their phones while fishing, they focus on fishing! This customer completely lies about everything he commented us about. You can see our previous reviews from past customers and they have always been happy because we provide excellent customer service. This customer was having a bad day from the start, and unfortunately he was very negative towards us. We were there on time, everything great with the boat, we fished for 5 hours so yes we did a complete service. We exited the marina by 1:40 PM and returned by 6:40 PM. The bottled waters were cold because we had them in a cooler of ice and were bought brand new unopened from Costco. We would never give opened water bottles to anyone. This customer is not telling the truth!!! In the end, the customer left a $50 tip for the fishing crew. The crew says Thank you. Even though this review is not true and very negative towards us.....we still thank you, and wish you the best!