Thank you for taking the time to share your feedback regarding your recent experience with our parasailing adventure in Los Cabos. We sincerely apologize for any inconvenience caused by the cancellation of your excursion on two consecutive days due to wind conditions.
As much as we strive to ensure exceptional experiences for our guests, our top priority is always the safety and well-being of our customers. In adherence to federal regulations and safety protocols, our operations must cease when the captain of the port deems it necessary to close the port due to adverse weather conditions. This decision is made to prevent any potential incidents and ensure the safety of both our guests and staff.
We understand your disappointment, especially considering your previous positive experiences with Viator. Please know that we share in your frustration and are continuously working to improve our communication and mitigate such occurrences in the future.
We value your patronage and hope for the opportunity to welcome you back for a seamless and unforgettable adventure under more favorable conditions.
Warm regards,