Hello Nicole
We are very sorry that your tour could not be carried out, we take the safety of our clients very seriously, sometimes the speed of the wind surprises us in a matter of minutes, I hope you understand that this is out of our hands. The harbormaster forces us to take measurements of the wind every hour, surely the closure of the activity occurred a few minutes before you arrived at our facilities, too late to have warned.
We have a transportation service at an additional cost at a very reasonable price. In the event that you had chosen to use our transportation, this would also apply for a refund due to the cancellation of the tour.
We hope to have you again in other activity and make amends for this bad experience.