Hello!
Thank you very much for your feedback. it is very valuable to us as we strive to provide the best possible experience for our customers.
It is important to mention that the booking details, including the meeting point, are usually explained on the Tripadvisor platform and on the e-ticket. We are sorry to hear that you did not get the tour. To help us improve, we would be grateful if you could tell us about your experience on board. Please contact us at: direccioncomercial@bonavidacatamaranes.com
Sincerely, Bona Vida Crew