Good morning Robin. nothing more to clarify to you. His anger is because I look at the reception of his hotel for a tour for 20 dollars that includes transportation and a guide.
The situation that we distinguished ourselves by providing a quality service and since he requested a refund, he had no choice but to lie, because of people like you no one can be trusted anymore.
To know that you left us a bad comment in order to have your refund, you would have better asked us to cancel your reservation, that is what hurts you, that according to you you paid an exaggerated amount, nobody forced you to hire our tour, you decided between so many options.
You looked at the 20 dollar backpacker tour, old vehicle, no air conditioning and with the worst guides in the area.
If you like, return to Flores and we'll pay you the $20 tour, so you can see what service they're going to provide you.
Thanks to all our clients who have taken our tour, they know that it is an excellent and quality service.
I think that you should be blocked from reserving more, since you are only misinforming people who do want a quality tour.