Hello Andrea,
I am sorry that you did not have a great experience with us. I was reviewing your order and noticed that you made the listing at 8:43am, a call to notify you of the cancellation was made by our records at 9:00am, 11am, and 12:40pm. Our records also indicate that the 12:40pm call was the only one that was answered. We try our best to take customers out on a safe and enjoyable snorkel experience and unfortunately your day was not the best, but we also try to accommodate groups that do want to go snorkeling even if the conditions are not perfect. I can see that you have already been issued an immediate refund and I hope that you give us a try again some time. We take out the best snorkel tours in Fort Lauderdale as long as mother nature works with us.