Dear p_r,
Thank you for taking the time to share your experience with us. We genuinely appreciate your feedback and apologize for any inconvenience you may have faced during the Discover Goa tour.
We are concerned to hear about your dissatisfaction and would like to address your specific concerns. It's important for us to ensure the best possible experience for all our travelers. Could you kindly provide more details about the specific areas where you felt the tour did not meet your expectations? Your insights will be invaluable in helping us improve our services.
Regarding your comment about the guide not offering water, we want to clarify that we provide bottled water and light refreshments, including one energy drink and one chocolate, to all our travelers. We received the bill for the same from our supplier. If there was any oversight on this matter during your tour, we sincerely apologize.
Please feel free to share more details, and we will take appropriate actions to enhance our services.
Once again, we appreciate your feedback, and we hope to have the opportunity to better serve you in the future.
Best Regards,
Meenakshi