Good morning , Tisha we are sorry, but we tried to be able to do the tour, the weather conditions changed in the morning and for safety reasons we had to cancel 2 hours earlier, also in agreement with the other passengers. Maybe you saw the mail later. You have to understand that it hurts us too, that as you well know we have refunded the total. Just as it's not nice to receive a negative review just for the weather conditions, in this case we can't do anything it's not up to us, without having been able to judge our service which, according to all our customers, always leaves a good memory.
You really wanted to indicate that you managed to set sail despite the unsuitable sea and the warnings. We always work in safety and we don't like turning and making passengers sick. In the review you could have been kinder, more discreet, we work every day, with a young, qualified crew on board and we are sorry that you were not able to appreciate all this and took another boat, as you say, perhaps the only one that is went out that day with bad sea
We hope for a next time and to be luckier, it will be a pleasure to welcome you on our new boat
Mario
Costa di Faraggiana