Dear Sonia,
we thank you for your feedback, but we wonder if you reviewed the right tour company, as we do not have any records of a booking under your name and what you state is wildly inaccurate.
We provide multiple means of communication - mail, different phone numbers, whatsapp messaging - where we are always available for our customers and promptly reply.
We do not "decide when the tour starts" (?!?), we move the starting time gradually back so our customers can enjoy the actual sunset, and the time of departure is clearly stated at the time of your booking. Another clearly stated information is the departure point: we even send a google maps link, but unfortunately we cannot be held responsible if you do not read the information provided.
As stated in previous replies, we expect all participants to ensure they make it on time at the meeting point, and we cannot be held responsible for delays - this is to ensure the participants that made in on time have a perfect experience. Please note that is our main concern: our customers' satisfaction, safety and enjoyment of every minute they spend with us!
SInce you did not make it to our boat tour, you sadly did not have a chance to experience it, therefore your calling this "worst experience" is really not a reflection of the service we provide but of your lack of organization getting to us.
Kind regards,
Costa di Faraggiana BT