Hi there, First of all let me thank you for visiting Costa Rica, The team here at 506 Transfers is happy to hear drivers were friendly and always on time. we really appreciate you taking the time out to share your experience with us.
Regarding you departure transfer Deluxe SUV - it's a 2022 Model, unfortunately even recent model vehicles can fail, we're really sorry about that and feel glad it did't took longer than a few minutes. Please reach me out to operations@transfers506.com to I can give you a full refund besides a Free ATV Tour for your next trip (:
All my best,
Sebastian Alfaro - Vacation Planner