Dear Kathie, thank you very much for your review. It is our top priority to provide our guests with a smooth and enjoyable experience. The audio guides are indeed available on the boat and guests can get them on the main deck. Also we do have a bistro on board and it should not be a problem to order some drinks or snacks on spot.
We take your feedback to heart and always try to improve. If you can, let us know the date and time you were on the ship (via info@lakelucerne.ch) so we could follow up on the feedback more specifically internally.