Please note that we attempted to contact you several times, but we were unable to reach you because you were on a cruise and the meeting needed to be set up in advance.
This tour is generally designed for people who are already staying in the city and have a strict schedule. Our agency is still working normally, and we don't know where you got that information. Since we opened, you can see we have recent feedback and we have never closed. In any case, I am sorry about your experience in our city.