We apologize if the experience was not what it was expected our chauffeurs are experienced with wine country and keep clients Safe on the road and on schedule. The wine education is done at wineries while tasting they are the ones well versed on the characteristics of the wine and terroir. As per charges you had agreed to the travel fee since your pickup location was 2 hours roundtrip, and extra fee for gratuity plus refuel is fully stated in Exclusions on the booking ticket from Viator. As per our conversation after the review was posted we have refunded the extra fee that you mention was an upcharge and kindly waiting the removal of this review as promised, thank you in advance.