The reservation made was for a round-trip Minivan for 6 passengers which is our max passenger count.
You arrived with 7 people and asked us to accommodate you. 7 people with luggage for a minivan.
Your flight arrived earlier than the time you provided on your reservation which resulted in a short wait period.
Prepaid reservations are booked according to the time provided by the client.
The driver assigned to your pick-up arrived at the airport shortly after you exited the airport and could not have been in the restroom as stated.
There was no communication from your party that you would be arriving early and requesting a time change. He was on time for your original booking request.
You tipped the driver when he dropped you at your hotel after picking you up from the airport.
Based on our fleet inventory and bookings, your group was assigned a complimentary upgrade to an SUV for your arrival. This is not what you booked or paid for. You booked a minivan.
When the driver arrived to return you to the airport, you were upset because he didn't come in the SUV. He collected you in the car you booked - a minivan. You even asked where the SUV was.
When he came to pick you up, he patiently waited for 20 minutes for your party because you were discussing whether the entire party would go back to the airport because a part of your traveling party's departure flight was delayed.
The reputation Platinum Limo has at the airport and with our clients is flawless. Everyone knows excellent service is what we deliver.
The challenges with your transportation occurred because:
1. You booked 6 passengers and arrived with 7.
2. Your flight arrived ahead of schedule.
3. You wanted a complimentary upgrade for your departure even though you booked a minivan.
We pride ourselves on delivering the highest level of service and did our best to accommodate your party.
We are uncertain as to what your intentions are with this review but we are confident that we provided a high level of service to you and your party.