Dear Guest,
Thank you for sharing your feedback about your recent tour experience with Hello India Tours. We sincerely apologize for the disappointment and distress you experienced during your time with us. Your feedback is invaluable to us as it helps us identify areas where we can improve our services.
We are very concerned to know how much pressure you felt in making purchases, especially in relation to expensive teas and carpets. It is not our intention to engage in any type of aggressive sales tactics, and we are sorry that you were made to feel uncomfortable in any way. We will thoroughly investigate this matter to ensure that such incidents do not happen in future.
Regarding the additional expenses you incurred for transportation and tipping, we understand your frustration. We will review our policies and communications with our guests to ensure there is clarity on any additional costs included in the tour.
Also, we're really sorry for the constant requests for 5-star reviews and additional tips. This behavior does not reflect our values as a company, and we will take immediate steps to address this issue with our team members to ensure all interactions with our guests are respectful and professional .
Your feedback serves as a valuable reminder to continuously strive for excellence in providing memorable and enjoyable experiences for our guests. We hope that you will consider giving us another opportunity to meet your expectations in the future.
If you have any further concerns or would like to discuss your experience in more detail, please do not hesitate to contact us directly. Your satisfaction is our top priority, and we are committed to making things right.
Thank you again for bringing these matters to our attention.
Warm regards
Manager
Hello India Tours