Firstly let me say, I am sorry you did not enjoy your day. This tour operates exactly how it is described on Viators website. The description of the tour clearly states that there is travel time involved and that the "you'll spend about seven to eight hours in Clearwater, depending on the traffic from Orlando. The exact departure time of your dolphin cruise may vary depending on the day."
The pickup time and location was confirmed by an email you sent to us with the exact information so, there should have been no confusion there either.
True enough lunch is not served at 10:30 am ...as that is not really lunch but more like breakfast.
If you were unhappy with the dolphin boat, the length of time or the condition of the boat, that
would certainly be a complaint we would have happily to looked into. The 23 other people reserved on that day did not complain.