Esteemed customer,
Thank you for sharing your feedback with us regarding your recent experience on the City Sightseeing Panama City Hop-On Hop-Off Bus Tour. We sincerely appreciate your insights as they help us improve our services and ensure the best possible experience for our guests.
We are pleased to hear that you found our tour guides to be great. Providing knowledgeable and engaging guides is a top priority for us, and we are delighted that they enhanced your experience despite the challenges faced during your tour.
However, we regret any inconvenience you experienced due to the closure of half the stops, particularly on a holiday. We understand the importance of providing accurate and up-to-date information to our guests, and we apologize for any oversight in not advising you about potential closures when booking through viator.com. Please accept our sincerest apologies for any disappointment or inconvenience this may have caused.
Your feedback is valuable to us, and we will take steps to ensure that our guests are informed of any potential closures or limitations that may affect their tour experience in the future.
Once again, we appreciate your feedback and thank you for choosing to explore Panama City with us. We hope to have the opportunity to welcome you back for a more seamless and enjoyable experience in the future.
Warm regards,
Customer Care department.