Thank you for your positive evaluation, we value your opinion very much.
Regarding delays or travel time, we understand that you do not know how the routes work in Brazil, here they are very busy, they are very special routes where you must go at a certain speed as a precaution.
You have also taken a regular transfer shared with other passengers, in this case there is a wait for other passengers and technical stops to go to the bathroom and eat something.
Travel time has been normal in these cases
Kind regards,