From Paraty: shared shuttle to Ilha Grande

Paraty, Brazil

Transfer Paraty to Ilha Grande ticket boat

1 to 2 hours
Pickup offered
Mobile ticket

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Overview

What's Included

Sea crossing ticket
Qualified professional driver
Air-conditioned vehicle
All Fees and Taxes
One-way transport
Satellite tracker
Passenger travel insurance
Boarding support

Meeting and Pickup

You can head directly to the meeting point, or request pickup

Meeting point

Paraty Tours
Av. Roberto Silveira, 479 - Centro, Paraty - RJ, 23970-000, Brazil

Pickup points

Select a pickup point

End point

This activity ends back at the meeting point.

Pickup details

We will pick you up at your address and leave you at Cais Santa Luzia ready to board to Vila Do Abraao on Ilha Grande We will contact you via whatsapp the day before the service is performed to send the boarding ticket and answer any questions you may have.

What To Expect

Additional Info

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Service animals allowed

Near public transportation
Infant seats available
Most travelers can participate
This tour/activity will have a maximum of 28 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.

Reviews

3.5

11 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

We perform checks on reviews

Showing 1-3 of 11 reviews

I would not recommend using this service

Alexander_W, Sep 2023

We paid extra to get picked up from our accommodation but the tour operator was so badly organised (constantly asking where our address was) that we gave up and just dragged our luggage to their office to ensure we got on the bus. They delayed the departure by one hour and spent extra time trying to find the other passengers before finally departing. We were so late we missed our connecting boat. Another delay til we finally got to Ilha Grande. We were so stressed and exhausted by the time we arrived. Not a good experience.

Response from Host, Oct 2023

Dear Customer, We appreciate your comment on Tripadvisor, we value all opinions, both positive and negative. However, it is necessary to clarify some points that you mention: it did not take us long to find your address, what happened is that you did not have WhatsApp and you were not clear in informing your location since you were in a private home and not in a hotel like It is set on the platform it should be. Furthermore, it was in the heart of the historic center of Paraty, and if you have studied the destination before arriving you should know that the tide rises and the historic center is isolated with its small stone streets completely flooded and that prevents vehicle access to the place. The pick-up is only made in recognized hotels and inns and when there is high tide we cannot enter the historic center, and one of the requirements that we strongly request is that the client provide a WhatsApp to speed up communication, but you did not do it. It is also important to clarify that you never lost your boat, since you boarded the next boat that left immediately after the first, meaning that you arrived at Isla Grande in a timely manner. Kind regards,

Disorganised and expensive

Sharon_P, Sep 2023

I would not use this service again nor recommend it. It was more expensive than other options and very poorly coordinated which resulted in all three of our parties being collected late, waiting longer than necessary for the mini bus and missing the ferry transfer that was included. We booked the shuttle from Paraty to Ilha Grande to leave at 12:30 pm weeks in advance and provided our pick up addresses by email as requested. We were subsequently asked to provide our addresses three more times via different means including two different WhatsApp numbers. It seemed as if several different people were contacting us, and the system was not being updated. There was so much confusion and time wasted that two of us went into the office a day ahead to ensure they had the correct addresses, and they had some difficulty even finding our bookings in the system. One of our parties decided to walk to the agency with their luggage rather than risk not being collected but no discount was offered. We had to direct the driver to the address of another passenger’s hotel when we realised the bus was at the wrong location. It was stressful but at least we got there in the end albeit more than an hour later than expected.

Response from Host, Oct 2023

Dear Sharon, As already explained to you on previous occasions, you communicated only by email providing the wrong identifier numbers. It is expressly requested in the platform at the time of booking that you provide your WhatsApp number so that the specific sector can coordinate the transfer and its details with you, but you refused to do so and continued writing to the wrong email even when we informed you again and again where you had to communicate. You were not informed about the characteristics of the city either, you were staying in an inn in the heart of the historic center, and precisely one of the most picturesque characteristics of the place is the rising sea and its small streets flooded due to the high tide. But although it is very picturesque, that detail prevents vehicles from entering the old center, and that is not something that depends on us but on the nature and layout of the historic city. Several people from our team contacted you since we are a company with different sectors and you were communicating with different departments and our colleagues each responded to you from their sector with their greatest kindness and their best intention to help you. We regret your discontent, but in this case we believe it is necessary to clarify some points in your story and that of your colleagues that we consider inaccurate. A cordial greeting,

Late, paid for service that was not delivered, terrible

Paul_S, Sep 2023

Terrible and unorganized. I paid for a pick up service to find out is was not pick up then they asked me to carry my luggage 1 km to the depot. We missed our connection

Response from Host, Oct 2023

Dear Customer, We have already responded to your previous comment, since you have done it twice, but again we thank you and respond to your feedback However, it is necessary to clarify some points that you mention: it did not take us long to find your address, what happened is that you did not have WhatsApp and you were not clear in informing your location since you were in a private house and not in a hotel as it is located on the platform it should be. Furthermore, it was in the heart of the historic center of Paraty, and if you have studied the destination before arriving you should know that the tide rises and the historic center is isolated with its small stone streets completely flooded and that prevents vehicle access to the place. . Pick-up is only done in recognized hotels and inns and when there is high tide we cannot enter the historic center, and one of the requirements that we strongly request is that the client provide a WhatsApp to speed up communication, but it was not done. We must clarify that you did not walk 1 kilometer either, it was only 2 blocks and due to the circumstances that we mentioned above. Sincerely,