Paris

Paris One Hour Seine River Cruise with Recorded Commentary

Paris, France

1 hour (approx.)
Offered in: English

Overview

What's Included

Seine River cruise departing from the Eiffel Tower
Audio commentary available in 14 languages via audio guides on board or on your smartphone
A guide is at your disposal for additional questions

Hotel pickup and drop-off

Meeting and Pickup

Meeting point

Port de la Bourdonnais, 75007 Paris, France
Bateaux Parisiens

End point

This activity ends back at the meeting point.

Ticket Redemption Point

Eiffel Tower, Champ de Mars, 5 Av. Anatole France, 75007 Paris, France

What To Expect

Additional Info

Confirmation will be received at time of booking
Wheelchair accessible
Stroller accessible
Service animals allowed
Near public transportation

Infants must sit on laps
Transportation is wheelchair accessible
Surfaces are wheelchair accessible
Most travelers can participate
This tour/activity will have a maximum of 30 travelers

Cancellation Policy

You can cancel up to 24 hours in advance of the experience for a full refund.

For a full refund, you must cancel at least 24 hours before the experience’s start time.
If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.

Any changes made less than 24 hours before the experience’s start time will not be accepted.
Cut-off times are based on the experience’s local time.

Traveler Photos

Reviews

2.0

6 reviews

Total review count and overall rating based on Viator and Tripadvisor reviews

Reviews by Viator travelers.

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Showing 1-6 of 6 reviews

Not a great booking experience.

Mindy_S, May 2024

The tickets aren’t sent to you and the instructions on where to redeem your voucher is incomplete. Even the employees from the same company the tour was through couldn’t help us location the place to redeem our tickets. I messaged the support number and no one responded and I haven’t received a refund. We ended up having to buy more tickets and wait for the next available tour.

Very nice tour!

Konstantina_K, Apr 2024

We were lucky it wasn’t raining during the tour. The tour was very nice (1 hour), provided information and although there were many other tourists on board, it was quiet and there were spacious and nice seats for everyone!

Response from Host, May 2024

I'm glad to hear that despite the initial challenges, you were able to enjoy the tour and that the weather cooperated for you. It's great to know that you found the tour to be enjoyable, informative, and comfortable despite the number of other tourists on board. Your feedback is valuable, and we appreciate you taking the time to share your experience. If you have any further comments or if there's anything else we can assist you with, please feel free to let us know.

SHANE TOURS - a very deceiving and deceptive company. Do not book through them!

Michael_C, Apr 2024

Totally deceiving process! Viator presents itself (on behalf of Shane Tours??) as a cruise with recorded commentary for a set time (could have selected any of multiple times from the site). I selected 7pm, and booked reservations for 8:30, figuring we would get to our dinner then. Once at the dock, and communicating with the representative from the service, none of this could be further from the truth. The site lists that the excursion includes: a guide at your disposal for additional questions, and more importantly "Guaranteed to skip the lines". When we arrived, we were told via WhatsApp communication that our pre-purchased excursion still required us to get in an hour's long line. He specifically texted us when asked about this that "skip the line" refers to you don't need to stand in the TICKET LINE. This is the stupidest, most deceiving thing I ever heard. It is basically confirming that if you bought something in advance, that you also don't have to buy it again??? BTW - there was NO LINE at the ticket counter, and you can also buy electronically at a kiosk. We waited over an hour, took the cruise and missed our dinner reservations because of this. If we knew that we would have to stand in line with all of the others, in spite of the "guarantee", we would have left earlier to get in the darn line. What a waste of time and money. Just buy it at the gate and give yourself enough time to get on the 3rd or 4th boat after you arrive (they leave every 15 - 20 minutes or so)

Response from Host, Apr 2024

We're truly sorry to hear about your disappointing experience with the cruise booking process through Viator. Your feedback sheds light on areas where we need to improve, and we appreciate you taking the time to share your concerns. It's clear that there was a miscommunication regarding the "skip the line" feature, and we apologize for any confusion or inconvenience this caused. We understand your frustration, especially when it affected your dinner reservations. We'll be reviewing our messaging and processes to ensure that future guests have a clear understanding of what to expect when booking with us. Your feedback is incredibly valuable as we work to provide better service and experiences for our customers. Once again, we apologize for the frustration and disappointment you experienced, and we hope to have the opportunity to restore your trust in our services in the future. If there's anything further we can do to assist you, please don't hesitate to reach out. Thank you for bringing this to our attention.

N/A

Mark_C, Apr 2024

Experience was not operational based on the high water levels. All river tours were canceled for the scheduled date, 4/6 as well through 4/7.

Response from Host, Apr 2024

We're truly sorry to hear that your river tour experience was canceled due to high water levels. Safety is our top priority, and we understand how disappointing it can be when circumstances beyond our control impact planned activities. We apologize for any inconvenience this may have caused and appreciate your understanding of the situation. We strive to provide memorable experiences for our guests, and we regret that we were unable to deliver on this occasion. If you have any further questions or would like assistance with rescheduling your tour for a future date, please don't hesitate to reach out to us. We're here to help and ensure you have the best possible experience with us. Thank you for your patience and understanding.

Cancelled without notification - no refund!

Natalie_M, Apr 2024

I am awaiting refund after arriving, and it being cancelled, with no prior notification. The tour operator had no idea what was going on, then agreed to refund when I called - this hasn’t been actioned.

Response from Host, Apr 2024

Please forward your refund request, my comapny will refund you full amount

Boat trip on the Seine

HansUlrich_F, Apr 2024

The trip did not take place because of high tide. There is nothing more to say. We hurried to the place to be informed that it does not take place.

Response from Host, Apr 2024

We apologize for the inconvenience and disappointment caused by the cancellation of your trip due to high tide. We understand how frustrating it can be to make plans only to find out they cannot proceed as scheduled. Your time is valuable, and we regret any inconvenience caused by this unexpected circumstance. We will review our procedures to see if there are better ways to communicate such situations in the future to prevent similar occurrences. If there's anything we can do to assist you further or if you have any questions, please don't hesitate to reach out to us. Your satisfaction is important to us, and we appreciate your understanding. Thank you for your patience and understanding in this matter.