1. The driver was standing 400 meters away from Your hotel blocked in the one way street. He informed the client about his being late, was in touch with him. Anyway the clients came to all places according to our itinerary.
2. The clients were alone in a 8 Seater Mercedes minivan because it was a PRIVATE EXPERIENCE. By Small-groups the minivan is shared with other people with the option to talk to other people not being alone in a quite big Minivan.
3. To Champagne Chateau Boursault the clients came like scheduled at 10:00 and left at 10:45. Not 15 minute. 3 Glass of Champagne tasting were offered during the tasting. Of course in the park of Chateau Boursault is worth spending more time but by visiting of 4 Champagne houses during one day it is hardly possible.
4. Lunch time. We offered different options to have enough time for Lunch and to make for You a restaurant reservation but you refused this option. This is our disappointment - we offered comfortable solutions and the client as he/she heard about EUR 20 surcharge for a higher level Tasting stopped understanding. Please See below our messages.
We have written a message to this customer:
"Hello, We have got the confirmation from Moet etc.
The only problem would be Veuve Clicquot. If we take our basic Degustation Carte Jaune we have no time for Lunch. If You would like to make it comfortable with Lunch time in Epernay (we reserve tables at good restaurants for our clients) then we have to choose between two more expensive Degustations:
L’ART D’UN CHAMPAGNE ROSÉ D’ASSEMBLAGE EUR 25 surcharge per person or
« UNE SEULE QUALITÉ, LA TOUTE PREMIÈRE » EUR 40 surcharge per person.
Both options are still available.
We really need You answer asap.
Please advise
regards
Cyrus G
Cyrus G Apr 18, 2023, 06:33 PM
THE CUSTOMER'S ANSWER
"Hello, We definitely want to visit Veuve Clicquot. We can pack our own lunch if necessary.
Thank you,
Susan Raphel
Sent from my iPad
Joseph Raphel Apr 18, 2023, 10:03 PM