Hi Richard, Thank you for your review and we are happy you had an excellent experience with our guide Dulce and driver Omar.
You booked a tour for 4 people but were only 2, on a third party website that take commission. So yes you paid more but it was your decision:
For the date you booked on Viator, we had only 4-6 seats vehicles available, this is why the booking was possible only with a minimum of 4 adults per booking. Doing a tour with only 2 people in a 4-6 seats van is not profitable, this is why we were not offering the option to book for only 2 people.
So we understand you find it pricy but you booked and paid for 4 to get the tour only for 2.
So if you rethink about it, the rate per person when you are 2 people is not that expensive for the quality and the experience of the tour, all included with private transportation, private guide, the full snorkeling gear with wetsuits and flash lights, and lunch with drinks.
Regarding the lunch, it’s an early lunch as we do early pick up, we do the cenote snorkeling early morning, that makes you visit the cenote almost for yourselves before the crowds arrives. Indeed we support the Maya community going to their local restaurant.
Our tours include transportation from Playa del Carmen or from Tulum hotel zone, the hotel you stayed at is one of the closest to the cenote area, so indeed you had less transportation, so it made the tour shorter. Still our team departs from Playa del Carmen or Tulum area to go and pick you up.
Thank you for taking the time to write a review and we will pass your excellent feedback to Dulce and Omar.
Kind regards, Claire