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Visit to Tulúm, COBA and a Cenote, with lunch included.
Playa del Carmen, Mexico
- 10 hours
- Pickup offered
- Mobile ticket
- Offered in: English
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What's Included
- Admission to the archaeological center of Tulum
- Visit 5th avenue, Playa Del Carmen (not included if your hotel is in Playa del Carmen or Tulum)
- Visit COBA
- All taxes and additional services, USD 33 per passenger, required, upon boarding.
- Lifejacket.
Meeting and Pickup
You can head directly to the meeting point, or request pickup
Meeting point
- Coco BongoCalle 12 Norte, esquina con Av. 10 Norte, Col. Centro, Gonzalo Guerrero, 77710 Playa del Carmen, Q.R., Mexico
We will depart from "COCO BONGO, PLAYA DEL CARMEN" at 8:35AM. DO NOT HESITATE TO WRITE US ON CHAT OR WHATS APP, If we can help you, we will.
Pickup points
Select a pickup point
Start time
07:30 AM
End point
This activity ends back at the meeting point.Pickup details
We coordinate with the passenger the Hotel where they can pick them up or the meeting point. DO NOT HESITATE TO WRITE US VIA CHAT OR WHATS APP. If you do not indicate your hotel before 24 hours of the tour, you will not be able to do so later and you will have to go to the corresponding starting point.
What To Expect
Tulum Archaeological Site
2 hours 45 minutes • Admission Ticket Included
Gran Cenote
1 hour 50 minutes • Admission Ticket Free
Gran Cenote
1 hour 15 minutes • Admission Ticket Free
Zona Arqueologica de Coba
1 hour 30 minutes • Admission Ticket Included
Calle Quinta Avenida
2 hours 30 minutes • Admission Ticket Included
Additional Info
- Confirmation will be received at time of booking
- Infants must sit on laps
- Not recommended for travelers with back problems
- Most travelers can participate
- Near public transportation
- Not wheelchair accessible
Cancellation Policy
You can cancel up to 24 hours in advance of the experience for a full refund.
- For a full refund, you must cancel at least 24 hours before the experience’s start time.
- If you cancel less than 24 hours before the experience’s start time, the amount you paid will not be refunded.
- Any changes made less than 24 hours before the experience’s start time will not be accepted.
- Cut-off times are based on the experience’s local time.
- This experience requires good weather. If it’s canceled due to poor weather, you’ll be offered a different date or a full refund.
- This experience requires a minimum number of travelers. If it’s canceled because the minimum isn’t met, you’ll be offered a different date/experience or a full refund.
Traveler Photos
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Reviews
3.5
11 reviews
Jamie_h, Apr 2024
Not as described. Pick up time is almost 10am drop off time is 10pm. Did not take tour because of the times. Was not refunded even after we stated this information was not told to us nor was it listed on the tour information. Poor customer service very misleading information.
JuanManuel_P, Mar 2024
We've had a great experience with our tour.
Our tour guide was really informative and knowledgeable about the history and culture of the mayan.
The visit to Tulum Archeological Site was really interesting and informative.
The visit to Coba was really nice, we were driven around by the locals in tricycles and were really well informed about the history of the place.
Then we went to have lunch at a local buffet which was surprisingly good, really nice tacos, and lots of other options.
Then there was a ritual by a local mayan chaman that was interesting.
The last part of our tour was the swim at the Cenote. It was really pretty, pristine waters, and unlike others around, we were few which made it a really unique experience.
Everyone was very attentive and warm.
I highly recommend this tour over other tours out there. I find that everyone was really passionate about their job and everything was really authentic which made it all better.
Response from Host, Apr 2024
We are happy and proud to read your review, thank you for valuing our effort and our work. We remain attentive to your needs.
Bea_H, Nov 2023
THIS TRIP WAS HORRIBLE. DO NOT BOOK. The tour was cheap but it was a waste of a day in beautiful Mexico.
What went well:
1. Good food at the buffet
2. Got to see the Tulum ruins & swim in a cenote
What did not go well
1. The start time on the listing is 7:30am. I booked the tour thinking it would be an early one, therefore beating the midday heat and the crowds. It was good that you told me 9:30am would be my pickup. I asked you why there’s a difference - you said for my hotel it’s 9:30 but for others it’s 7:30. I thought I would be the last pickup (since I am in Playa del Carmen - arguably closer to Tulum than those in Cancun hotels). I can’t remember if we picked anyone else up but after my pickup, we ended up waiting somewhere for about 30-45 minutes then we transferred to a bus. We got to the Tulum ruins at around 11am already and by then it was very very very hot. I am not blaming you for the heat of the country, but if a listing says 7:30 am you wouldn’t think that the actual tour starts at 11:30. If I had known that the tour starts at 11:30, knowing the heat in this area, I would not have booked
2. Our guide (Tabata? Maya?) barely spoke any English. I booked an English tour. I understand I am visiting a Spanish-speaking country but if I book an English tour, I would expect some level of fluency there. She said most of the things in Spanish and while she repeated some in English, it’s like she was only truly conversing with those who can speak Spanish. On the bus, I asked her if I could be transferred to an English guide and she said that the guide was bilingual. She told another English-speaking member of the tour that she can be transferred to an English Guide. Eventually, those who speak English were separated from those who speak Spanish. Which brings me to points 3 & 4.
3. The “English guide” at the Tulum Ruins ended up being the guide for the whole trip. There was basically no separation - Tabata/Maya just stood there. So the guide had to say 1 sentence in Spanish and then repeat in English. Every single sentence. I truly appreciate her effort but honestly the explanations wouldve been better understood if Tabata/Maya had taken the Spanish group.
4. When we got to Coba, there was zero explanation. We were just told that we had to be back in an hour and we were just left to enter the area. Tabata/Maya just asked if we wanted to rent bikes/tricycles at extra cost so I (along with a few others) said no and just walked. What we didn’t realize was that the time to get to the main attractions was pretty long. One hour was definitely not enough - I saw one attraction but was not able to go far because I was walking at a normal pace (not a fast one) and I had to turn around quickly to make it back in time. Had I been told this information, I would have rented a bike/tricycle. This other couple that chose to walk arrived at the main attraction, took some quick pics, and had to JOG back to the meeting area. We share the same sentiments that we should have been given this information.
5. The tour listing says that Gran Cenote will be visited. A completely different Cenote was visited. I booked this thinking Gran Cenote would be visited but it was not. We went to Cenote Kux-Tal, where the lifejackets were mandatory (basically no lifejacket = no entry) so an additional MXN 50 ($3) had to be paid. This should have been included in the price of the tour. The tour listing says that admission to the cenote is included and I understand that the entrance fee might have been included but without the lifejacket, we would not have been allowed to enter the cenote.
6. The tour listing says that there will be time spent at Calle Quinta Avenida in Playa del Carmen. I was dropped off at my hotel at around 8PM and we did not go to Calle Quinta Avenida. There was bad traffic going back to Playa del Carmen from the cenote. We were told the trip would only be 2 hours but it was 3 so this might have been the reason why, but if we had started earlier (just like what the tour listing said it would) we might have had enough time.
Likely to Sell Out
From $41.00
up to 24 hours before the experience starts (local time)
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