Auschwitz Birkenau Memorial is the most visited muzeum of its kind . Only Muzem guides can do the tours inside the complex and all tours there are group tours. Unfortunately we can t choose our guide inside the muzeum. Our driver/guides are very knowledgeable and experienced, but they are not alowed to talk inside the complex. I am very sorry to hear you were not satisfied with your Muzeum guide, but unfortunately we have no influence on it unless we know the name, we can write directly to Auschwitz Museum. Thank you very much ! Lucy