Thank you for your feedback. We are sorry to hear you did not enjoy your tour experience. Please note, we always recommend that our guest view our Inclusions and Exclusions page before travel to ensure they are prepared for any additional fees while on tour. For this particular excursion, the additional fees include Mule rental at $10 per person, Kayak rental at $4 per person, and Quilotoa entrance fees at $2 per person. We are sorry to hear you were not aware of these fees prior to taking your tour, but we hope you were still able to enjoy your remaining time in Quito.