Dear Claire.
Please let me correct some of the wrong statements in your review.
First of all, you came 5 minutes late (actually 20 minutes late as we ask people to come 15 minutes before departure) and the yacht and 40 people had to wait for you. You were late as you needed a drink according to your husband.
1) In our tours we do not go into the bay, but behind the islands close to Reykjavik and there we stop and find a good shelter if there is any movement on the sea. We are far enough from the city lights to enjoy the northern lights if they come. The height of the lights are from 100 kilometers up, so if we are a few hundred meters to the left of right does not matter for the sightings.
2) We try to explain everything about the northern lights as best we can and if you did not like it, we are sorry for that. The same if you did not like the music we played, relaxed music, we are also sorry for that, probably hard to please everyone in that matter.
3) We do not describe our tours as "luxury" even though our boats are the best in the fleet. We describe them as comfortable yachts. We limit the number to 35 passengers in the smaller yacht and 95 passengers in the bigger yacht. In comparison the other boats are old ferries with up to 200 people on board.
The crew is on a constant look out for the northern lights and beside that all the boats communicate so if so unlikely that we would miss it when they appear, we would hear it instantly on the radio from the other boats.
Yes you could have taken a bus and tried your luck with them, but they see the same lights as we do or as this evening no one saw them, neither the boats nor the buses.
We are truly sorry that you needed that drink so you and your family came way too late. If you had checked in at our ticket office in time, you would have heard explanations about the conditions and the likelihood of seeing the northern lights. We are always straight out with our customers and offer them to back out if they do not like the conditions, but sadly you missed that.
Thank you,
Team Harpa Yachts