Good day Mark Bur..
We recently faced an unexpected situation where our host tested positive for COVID-19, shortly after their roommate received a positive diagnosis. Despite our efforts, finding a replacement host on Super Bowl Sunday proved impossible, which is a rarity for us as we usually manage to find substitutes when someone falls ill.
We understand the inconvenience this has caused you, and it's clear from your review that you're extremely displeased. I can only read the harshness of the rating meaning that the tour should have gone suggesting that we should have proceeded with the tour despite the host's illness. We've noted similar sentiments from others; however, we prioritize safety above all. Conducting the tour with a contagious host not only poses a health risk but also legal ramifications for endangering our group, which we cannot ignore.
Your dissatisfaction and the resulting review have taken us by surprise, especially considering our previous friendly exchanges via text. Given the severity of your review and rating, clearly aiming to put us out of business, and believing firmly that we made the responsible decision for everyone's safety, we feel compelled to take further action. We will be submitting your review, alongside the details of the events and our text conversations, to an industry database. This will allow them to assess the fairness of your review and potentially flag it for other service providers to consider.
We regret that it has come to this, as we always aim for our tours to be enjoyable and safe for everyone involved. We would have much rather toured that night. Your feedback is important to us, and we take such measures with a heavy heart, but we must stand by our commitment to safety and legality.