Hello dear user, we noticed that your threats became real, as we explained to you if the guide arrived late, you had the right not to attend and receive a FULL refund, your negligence to request a tour of more than 12, PRETEND that it was done in less and getting upset about not complying with it is your problem, an accident and a closed route delayed the time, it is very clear in the policies that vehicular traffic and the weather can delay the times, I believe, like many other users, they do not read what they buy and then they want to DEMAND or that other travelers accommodate their whims as a SPOILED girl. Unfortunately, the group you traveled with is the only one who complained. Since the others were happy and thanked us for making them spend a very pleasant day. Despite how complicated it is to arrive in the morning, but the guide is still late, you will advance to the tour, which shows that you were not dissatisfied...with the time, now you take advantage of this situation to want to go on the tour for free, eat, transport, enter to the national park completely free... that is being DISHONEST
Whether someone should be fired or not is the company's decision and not yours.