Dear Samantha ,
Your booking was at 29 December .
I kidly asked you for some more time because it was a holiday period from 30 December to 10 January due to religious celebrations in Greece.
This is the reason you had a delay on recieving your edited photos.
As soon as i received your complains i fully refund you dispate the fact the you had recieved 200 raw photos and all of our services .
My first priority is my clients to be happy and keep their memories forever through the photos i take for them.
Moreover due to winter season the day our photoshoot took place was extremely windy.
Trust me there is nothing i can do about the weather conditions .Thats why in some photos your hair was all over your face .
I offer to all my clients Raw files and high resolution images 44 megapixels .
When you download the photos you have to make sure that you have the available memory in your device so the images can open .
I look forward to meet you again in the future and rearrange a photoshoot .
It was a pleasure meeting you.
Thank you
Catia