Dear Cherie,
Thank you for review and kind suggestion to clarify meeting instruction.
We are really sorry that you were not able to find the departure location and join the tour. This is the first time when our guests didn't find the meeting point and did not respond to our calls and messages. Just to clarify, it is the responsibility of the guests to find the meeting point, be on time and answer calls on their provided contact number.
Your guide was waiting at the agreed location - in front of Sarajevo City Market until 11:10 and he started the tour with the rest of the group. At that time we tried to contact you on the provided phone number, however, you did not respond to calls. In addition, we tried to reach you by TripAdvisor messaging and WhatsApp. Unfortunately, we did not receive any answer until your message in the afternoon when the tour was already finished. Despite the fact that you did not show to the tour we offered you an alternative tour without any additional fee which you did not accept. Again we truly regret that you didn't participate at the tour and enjoy our unique gastro-cultural experience and we sincerely hope to have another chance to have you on board.
Sincerely yours,
Balkantina team