We're truly sorry to hear about your disappointing experience with our ghost tour and that it did not meet your expectations. We apologize for any inconvenience caused and appreciate you bringing these concerns to our attention.
We understand that a tour guide's ability to engage and captivate the audience is crucial in creating an enjoyable experience. We apologize if the guide's soft-spoken nature and lengthy storytelling style did not resonate with you or other participants. We strive to strike a balance between providing detailed narratives and maintaining the interest and engagement of our guests.
We regret that you felt your money was wasted, and we apologize for not delivering an experience that met your previous expectations of haunted walking tours in Savannah. We genuinely appreciate your feedback as it helps us identify areas for improvement.
Please know that your experience is not reflective of the quality we strive to provide. We would like to make it right for you. If you would be open to giving us another chance, we would be happy to offer you a complimentary tour with a different guide who has received positive feedback from our guests.
Once again, we apologize for any inconvenience caused and appreciate your feedback. We hope to have the opportunity to regain your trust and provide you with a more enjoyable experience in the future.