Good afternoon from Caf Tour & Travel,
Dear Adrianna,
thank you for taking the time to share your feedback on Viator.
It’s with deep regret that we read your review about your recent travel experience in Siena.
Our client’s satisfaction is of paramount importance to us, and for this reason we have taken some time to investigate in depth your comments.
Based on our records, it appears that the guided visit was conducted as scheduled and adhered to the expected duration of 1 hour and 15 minutes, in line with Viator's product page description.
Given the size of the group, a brief wait might have been necessary before the tour's commencement. We believe that a quick briefing, including the distribution of earphones and an overview of the activity, is beneficial to ensure a smooth and informative experience.
Lastly, we would like to extend our sincere apologies if you found the local guide's level of information lacking. Rest assured, we take your feedback seriously and will communicate your concerns to her in an effort to enhance our services and maintain the highest standards for future tours and activities.
Hoping that the above clarifications meet your kind understanding we send
Best regards