Ciao Jasbir, thank you for your review.
We really apologise if our cohost was not at the level you expected and we invite you next time for an others tour in our region (Pompei, Ercolano, Capri, Napoli )
Answering to what you wrote, you cannot compare a Private Tour with Professional and Licensed tourist guide to a ride on a train with audioguide. It's completely a different level and sure it's cheaper, it has to be.
Reading all our 5 stars reviews, it's possible to have an idea of the top level of our team . A wrong step can happen after a long season and we are really sorry, hoping to see you again.
Thank you very much