Dear Sir,
Many thanks for your feedback.
This driver was waiting 2 hours ( due to flight delay)outside the terminal and 1 hour at the Costa cafe ( meeting point) for this job.
It is disappointing to receive a 4 star review after all the effort we put in to offer you a smooth ride to your destination. Especially when passengers are not reading the information about airport pickup procedure and time.
Lately we are getting few complaints from passengers coming from the US saying they can not get through to our phones. We have investigated this from our end and found out this is due to some of the network providers from the US tend to take a few hours to work in the UK. We are not getting this complaint from other international travellers.
If any of the passengers have such issues in the future, we would like to ask them to approach the airport information desk and make a call from their phone.