We apologize for the misunderstanding and any inconvenience caused during your atv tour experience. Our company strives to ensure that all clients receive the full duration of their booked time, and we take scheduling and timing very seriously. However, it seems there may have been a miscommunication during the booking process and shorter tour was booked.
In terms of the route, Tamarindo does have a mix of paved and dirt roads, and during high season, there can be traffic in certain areas. We understand that this may have affected the overall duration of your tour.
Regarding the stop at Playa Puerto Vieja, we apologize if there was a misunderstanding regarding swimming opportunities. Our guides are typically knowledgeable about the best locations for swimming, and if there was a change in plans, we regret any confusion. We will address this issue with our team to ensure better communication in the future.
We sincerely apologize for the language barrier you encountered with your guide. We strive to have guides who are proficient in English to provide a more enjoyable experience for our English-speaking customers. Your feedback will be taken into consideration as we continue to improve our services.
Once again, we apologize for falling short of your expectations. We appreciate your feedback and will use it to enhance our customer experience. If you have any further concerns or questions, please feel free to reach out to us directly. Thank you for choosing our company, and we hope to have the opportunity to serve you better in the future.