Hello,
We appreciate you taking the time to share your feedback with us. Firstly, we apologize for any disappointment you experienced during the tour.
Regarding the closure of the road to the 5th Station of Mt. Fuji due to snow, it's indeed a seasonal challenge that affects accessibility. We aim to provide the highest accessible point on the day of the tour, as clearly stated on our page. However, we understand the importance of ensuring that this information is communicated effectively to potential customers considering the tour.
Regarding the delay in organizing taxis for other guests, we must clarify that the actual delay was 25 minutes, not 40 minutes as indicated. We reached the restaurant at 13:45, and Ms. Mikami's bus initially departed at 14:30, with both Ms. Mikami's and your bus leaving at 14:55. We appreciate your understanding as we correct this discrepancy.
Due to strong winds, we regret that the sky gondola ride to Owakudani Valley was not possible. However, we endeavored to provide alternative stops and offered a refund for the sky gondola, which we believed was the best option given the circumstances. We apologize for the temporary closure of the café at the port, as we were not aware of this beforehand. Nevertheless, it's heartening to hear that many other guests enjoyed strolling around Lake Ashi.
Once again, we apologize for any inconvenience caused and appreciate your understanding.