Hello and thank you for your review. Customer satisfaction is of our utmost importance which is why, apart from this review, we also ask all of our customers to fill in a feedback form at the end of each tour. We were delighted to read on your paper form that you had a good time and that every aspect of the tour was excellent. We were therefore a little surprised to read the negative aspect of your experience as mentioned here with regards to the cost of the tour. We are sorry to read that after such a great tour on all fronts (according to your feedback form), you were left with a negative feeling. Should you have mentioned it in your feedback form on the day or directly to your guide, we would have been happy to explain the reasons behind the cost of your tour in all transparency and offer some form of compensation. We have sent you an email on this regard but it has remained unanswered. So we will explain it here:
Although the cost of the entrances and food is individually priced, the transport, guide and other overall costs remain the same regardless of how many people go on tour. The more people go on tour the lower the price can be which is why our group tours (10 people maximum) are cheaper than our private tours.
In Private, the total amount is divided according to the total number of people. Private tour costs therefore vary according to the number of people and are more expensive than if you were to join a group. For 1 person it would have been more expensive than for 2 people for example. Our prices also reflect the importance we place on ensuring a high quality, personalised service, making sure we pay all our service providers responsibly along the way, whilst maintaining the possibility of running small group and private tours.
I hope this explanation is to your satisfaction. Please do get in touch via email should you wish to follow up on this.