Dear Madam,
we are sorry that someone else canceled your trip, but Dream transfers did everything as you asked us to.
You have booked a trip to Bled and Ljubljana: https://www.viator.com/tours/Zagreb/Day-trip-Zagreb-Bled-Ljubljana-Zagreb/d5391-64940P2.
It is explicitly stated what the trip includes: snacks, bottled water, qir-conditioned vehicle, WiFi on board, private transportation, all Fees and Taxes.
The trip does not include a tourist guide, tickets, boat ride... nor was it promised to you because you booked the trip online via the above link and did not contact the Dream transfers team directly via email or phone.
We believe that there is no basis for a refund and that our service deserves excellent ratings because we have provided you with everything you need in a luxury vehicle with a professional driver.
We are available for any additional questions.
Ivan for Dream transfers