Dear Jkasmu,
Thank you for joining our partly guided tour to Grindelwald & Interlaken and sharing this feedback with us.
We deeply regret to read that the rainy weather impacted your overall tour experience. The actual weather conditions with rainy days, are quite common in Switzerland, particularly during the spring season. Thus, we run all our tours regardless of the weather. Also, most of our guests have limited time to explore the country and would be disappointed if they missed the opportunity to discover these wonderful alpine regions only because of rain. The positive aspect is that there are multiple shops in both villages where guests can purchase umbrellas or warm clothing, in case these items are not already provided by the hotel, allowing them to make the most of their visit despite the weather.
Moreover, our cancellation policy offers guests the flexibility to cancel or modify their bookings free of charge up to 24 hours prior to departure. This allows them to review the weather forecast before the tour and make any necessary adjustments to their plans if they wish.
The bus that brings our guests in Interlaken back to Lucerne/Zurich comes from Lauterbrunnen after picking up the guests that joined the tour to Jungfraujoch-Top of Europe. Unfortunately, the traffic situation caused some delay, and regret to hear that the waiting time was extended to 20 minutes.
We hope that you still had a great stay in Switzerland and to welcome on tour another time (hopefully on a sunny day).
Best regards
Ambika from Best of Switzerland Tours