Dear Carla,
Thank you very much for taking the time to write this review regarding your recent experience on our Mt Titlis tour.
The weather in the mountains is indeed extremely unpredictable. However, even if conditions are less than ideal but the cable cars are running, we'll proceed with our tours as scheduled. We appreciate your understanding that such circumstances are beyond our control. On some occasions, when the weather poses risks already since the morning, they contact us immediately so that we can arrange an alternative program.
On the day of your tour, although it began with rain and the cable cars were operational, winds started to increase unexpectedly. This happened 1 ¼ hours after our group arrived to the top. To ensure everyone’s safety, Mt Titlis staff made the decision to close the summit at 15:00 and sent everyone to the lower station, Trübsee. There, guests had the opportunity to make the most of their time by enjoying snowtubing free of charge, taking a leisurely stroll around the lake, and enjoying a meal at one of the available restaurants.
We would like to highlight that by no means the tour had been shortened by two hours. According to the guides from that day, the bus departed at 16:50 from Engelberg when all guests boarded the bus, which was 10 minutes before the official departure. We can totally understand your disappointment and thus we would like to offer you a partial refund of 20% per person through Viator. To do so, we kindly ask you to send us an email to info@switzerland-tours.ch with your booking details.
We hope that you still enjoyed your stay in Switzerland and to welcome you on tour on your next visit to our country.
Best regards
Ambika from Best of Switzerland Tours