Hi George, thank you for the review. Sorry to hear you think the driver was late. He was actually there 15 min prior to your pick up time, but the resort you were at has 2 towers and you did not provide information on which tower you were at. The driver had to wait for front desk to give him the information on which side of the resort you were at and then found out you were at the other side. Had we received the correct hotel information, the driver would have been at your lobby 15 min prior to your scheduled time and there would not have been any delays.