Dear Hanan_H,
Thank you for sharing your feedback. We appreciate your perspective, and we would like to address some important points you raised.
Our private tour itinerary is specifically designed to be customized according to your preferences. As mentioned on our page, the ferry to Mykonos is a high-speed ferry of a big shipping company, and it is not feasible to book a ferry with a capacity of 1500 passengers for a private tour. Private tours typically include a personal guide or host, a choice of a private vehicle, and a chauffeur driver. On the day of your tour, I personally met each of you at the port to provide information as a host, your driver was waiting for you in Mykonos upon your arrival. Additionally, we arranged a private taxi for you in Athens, ensuring seamless transportation throughout your trip.
We would like to clarify that we never stated that the tour includes a walking tour. This is an optional activity available for booking on Viator, as we offer it to individuals who prefer guided walking tours. We strive to provide clear and accurate information regarding our services.
While it is true that you could have booked everything independently, it's important to consider that our package offers convenience and eliminates the need for you to search for drivers in Athens or navigate the expensive transfer options in Mykonos. In the best-case scenario, you might have saved around 10 euros, but the added effort and potential challenges in coordinating transportation would have been on your shoulders.
Once again, we appreciate your feedback and will take your comments into account to further improve our services. If you have any further concerns or questions, please feel free to reach out to us.
Best regards,
Mania