Hi there,
Thank you for feedback as it helps us to better meet our passenger’s expectations. Second, we are sorry to hear the tour was cancelled due to the forecasted weather conditions on the day.
We investigated your case and found out that our team sent the notification regarding the cancelation on 25th of September, 03:26 pm through the agent you booked with (20 hours before the departure time, 26/09/2023, 10:30 am). The communication via your agent is the most effective way to let the passengers know of updates as your personal information is protected.
We also received a message from you via your agent on 26th of September communicating about the tour cancelation. We are sorry that you may have missed the previous message from us.
Though, I can see that you were already refunded the money. Please, do not hesitate in contacting us through one of our channels below, if there is anything pending from our end.
International: (+64) 9357 6032
NZ (Free): 0508 DOLPHINS (365 744)
Email bookings@awads.co.nz