Dear Sarina,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the shortcomings you experienced during your recent tour with us. It's disheartening to hear that your expectations were not met, and we understand the importance of providing a seamless and enjoyable experience for all our guests.
Your feedback is invaluable to us as it helps us identify areas for improvement and ensure that we continue to deliver high-quality service. Rest assured, we have taken your comments seriously and changed our guides to give a nice and memorable experience.
We genuinely appreciate your understanding and patience, and we hope to have the opportunity to welcome you back in the future to provide you with the exceptional experience you deserve.
Thank you once again for your feedback.
Warm regards,
Akvin Tourism