Aloha,
We have delivered the images multiple times to the email on file. We even tried having Viator customer service deliver the gallery on our behalf. I am not sure why you have not been able to access the image gallery up until recently. It looks like the gallery has been accessed since leaving this review.
Sorry to hear they were disappointed with the images. They seemed pleased during the viewing although a bit self-conscious. I could have done something about this if this concern had been raised during the viewing.
I am glad we finally were able to get you your images. Please let me know if there is anything else I can do for you or if you need help downloading your images.
My direct email is Austin@hawaiifamilyportraits.com
Mahalo nui,
Austin Winnie