Hello, thank you for your review. We value and answer every review even if they don't tell the truth like yours. First of all, we kept in touch with you all the time and I simply explained that your hotel was in an alley which was so narrow that we couldn't simply come there with a big van and you needed to walk up to a main street which was the "corner" of that alley. We had conversations that are still stored on our WhatsApp accounts I can prove that.
I cannot understand that you are telling us that we didn't say "sorry"?? M'am you didn't even answer our messages on your WhatsApp.
Unfortunately, Bodrum has difficult, one-way only and narrow roads and we cannot physically provide pick-up from every small hostels, apartments etc.
Sorry for the inconvenice again.