Hello, sorry but you are giving incomplete information.
In your whatsapp correspondence with us, you wrote that you want to go to the Bodrum port yourself. We sent you the location of the Bodrum port, we described the nearest taxi stand, and you went by taxi of your own accord. (I can send copies of correspondence if you want)
You refused our transfer service. You state that you learned that you will receive incomplete service the day before, so why didn't you go for the cancellation right away? You have such a right the day before.
Also, if you are traveling from one country to another, it is normal for customs checks to take 1 hour.