Thank you for taking the time to share your feedback, Chris. We understand the importance of your time and were disappointed that your tour was affected by our guide's illness.
In such unforeseen circumstances, we do our best to notify guests as promptly as possible to minimize any disruption to your plans. However, we understand that the last-minute notice can be frustrating. We've already processed a full refund for your tour, and we hope this helped alleviate some of the inconvenience you faced.
Since your supposed tour, we've made several changes to our Boston food tour to ensure a more enriching experience for our guests. We hope that you get to try our new selections and format, which we believe will enhance your food experience.
We're committed to making every guest's experience exceptional and invite you to join us in over 60 cities worldwide for another chance to discover the secrets of local cuisine. We are confident that, given the opportunity, we can provide you with a memorable and enjoyable food tour experience. If you’d like to discuss this further, don’t hesitate to reach out to us at info@secrettours.com.