Hello, we're sorry to read this review and we would like to provide some context information:
You received all the necessary information to join our tour, including photos of the guide and meeting point. We had other clients on that day and they managed to find our guide, despite the crowd.
We sent you multiple messages and called you 6 times. We made the other clients wait 20 minutes more at the meeting point, trying to reach you to lead you to the meeting point.
When we managed to reach you, we suggested you joining the tour at the first stop (just a 10 minutes walk away from the meeting point) but you told us that because you were wet and cold and you didn't want to participate anymore. Unfortunately Brussels weather is not famous for being sunny.
We feel that this 1-star review is unfair considering that we gave you all the chances to join the tour and enjoy three hours with our great guide, enjoying a full lunch of typical belgian food.