We have a lot of compassion for good faith people and we accept to amend a lot of bookings every week. But when we notice that people lie to us and they simply want to change their plans at the last minute pretending fake reasons and badly arguing with us then - YES - terms of sale apply! There is no discussion to have with people like you. Don't think that we are stupid. At the end you are the only one to lose! Your pathetic comments and reviews on internet do not make any change. We are used to see how low life people like you spread their frustration and anger using websites like this one. We don't care! With us, blackmail never wins! Do you care about us when you lie to us and when you do not respect the terms of booking? Do you have compassion for our hard work when you want to cancel a booking at the last minute pretending a cancelled or delayed flight (the story depends where you post your comments) when you was in reality in Brugges? You don't care at all about our chocolate maker, our staff, the other participants; only you and your small work count for you. Please don't speak about compassion or care, you even don't have any idea about the meaning of these words. If you feel so stressed then I would suggest you to read our terms of booking, you will see, this is super relaxing...